FAQ
ORDERS
Is this website official?
Yes, the store is owned and operated by GBT INC. (A subsidiary of Gigabyte Technology Co., Ltd.)
How do I get my Order Number?
Once your order is confirmed, you will receive an email confirmation with an order number on it.
Where can I track my order?
Once your order is shipped, you will receive an email confirmation with tracking number.
I did not receive an order confirmation, was my order submitted successfully?
If you have completed your order but did not receive an order confirmation, please email us at store@gigabyteusa.com. We can re-send it to your desired email address. Please do not place the order again as it may end up with duplicate orders.
How long does it take to ship my order?
Please allow 5-7 business days for processing once your order is confirmed.
How can I cancel my order?
Orders cannot be cancelled post checkout. If you want to return, please refer to our Return Policy located on the top navigation menu for more details.
Where can I return my order?
Please refer to our Return Policy located on the top navigation menu for more details.
Can I return my package to your office?
No returns will be accepted in person. Please refer to our Return Policy located on the top navigation menu for more details.
Who is responsible for return shipping fee?
We will provide a pre-paid shipping label for all eligible return orders. Please refer to our Return Policy located on the top navigation menu for more details.
What is your payment method?
We currently only accept PayPal as a payment method.
Do you accept phone, fax email or mail orders?
The only way to place an order at Gigabyte Official Store is via our website.
Where is your office located?
We are located at 17358 Railroad St., City of Industry CA 91748, USA
What is your contact number?
We answer all inquiries through email: store@gigabyteusa.com
Do you price match?
Our competitive pricing is the final price and we do not do price match.
SHIPPING
How much is your shipping?
Currently, we offer free shipping.
However, we are only able to ship to 19 U.S. States (AZ, CA, CO, FL, IL, IN, KS, MA, NV, NJ, OH, PA, TX, WA, WI, DE, MT, NH, OR). We are working on expanding to more States in upcoming months.
Do you ship internationally?
We do not ship to Canada or anywhere else internationally at this time.
Do you ship to PO Boxes?
We do not ship to PO Boxes.
Where do you ship from?
We ship from California, USA.
How long does it take to ship my order?
Please allow 5-7 business days for processing once your order is received, delivery takes 1-5 business days, depending on how far away the destination is.
Who is responsible for return related shipping?
We will provide a pre-paid shipping label for all eligible return orders. Please refer to our Return Policy located on the top navigation menu for more details.